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Covid 19 Protocols

We’re continuing to ensure everyone has a happy and safe visit. You can find out more about our cleaning and social-distancing measures here…


Managing the wellbeing, safety and security of all colleagues, tenants and customers is our top priority.

We operate a strict cleaning programme for all touch points and our professional cleaning staff have undergone training to ensure the highest standards are delivered.

Sanitisation stations are located at all of entrances, lifts, customer service desks and public toilets. Please ensure you avail of these on arrival to and exit of the Centre.

A one-way pedestrian system has been implemented throughout the Centre with directional floor decals installed to guide customers. Please follow this system to ensure the health and safety of all customers and staff.

Covid 19 signage is clearly visible along the customer journey from the entrances and along the concourses in the malls. Two-meter-long floor decals are installed to encourage social distancing and it is advised that this distance is adhered to at all times. A keep left “Enter” and “Exit” system is in place at major entrances with doors clearly sign posted and separation barriers are in place to keep those entering and exiting apart.

Queuing space is allocated to each store on the mall and is marked by green tape to maintain boundaries and avoid confusion for customers. Queuing is further enhanced by tensa barriers where high numbers of customers are anticipated, and this creates a very orderly system allowing customer flow and social distancing. Each store operates a control system at the store entrance where staff regulate the numbers entering and leaving in keeping with the store size and capacity. Customers are advised to adhered to Centre and store protocols when queuing.

The Centre Radio Messaging System announces 3 messages every 15 minutes to remind customers about social distancing measures and hand sanitisation.