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L’Occitane – Senior Sales Associate

Senior Sales Associate

To work as part of a team and provide all customers with an exceptional shopping experience in our Boutiques as well as support the management team in coaching new and existing Associates.

Contract Type:  Fixed Term, 3 months 
Weekly Hours: 24

What Will You Do?

Day to Day

  • Deputise in the absence of the Boutique Manager or Assistant Boutique Manager to effectively manage the boutique.
  • Responsibility for opening and closing the Boutique in the absence of the Boutique Manager or Assistant Boutique Manager
  • Promote and maintain good housekeeping and visual merchandising standards throughout the Boutique and participate in window campaign changes as required
  • Complete any other tasks required by Boutique Management to support the needs of the business
  • Offer & provide demonstrations (including hand massage) to all customers
  • Assist in unpacking and checking off of new stock deliveries as well as participating in stock takes when required


Commercial Flair

  • Consistently meet/exceed your personal Key Performance Indicators (KPI’s) set by the Boutique Manager to contribute to the success of the Company
  • Demonstrate a good understanding of different market types and customers



  • Support the management team in the ongoing coaching of the team’s product knowledge & understanding 
  • Be responsible for team management in the absence of the Boutique Manager and/or Assistant Boutique Manager


Future Focus

  • Maintain excellent personal product knowledge to effectively advise and recommend products, campaigns and offers 
  • Seek opportunities to support Brand through project work
  • Uphold the L’Occitane values ensuring PROSPERITY is at the core of everything we do
  • Ensure all online training is completed to ensure your development is a priority whilst with L’Occitane 


Driving Results

  • Always provide the highest level of service to ensure all customers have an exceptional shopping experience by following the L’Occi way.
  • Support in-Boutique and external customer events 
  • Adhere to Company policies and procedures at all times. Ensure retail bulletin and other Boutique communications are read and followed in a timely manner.

The Perfect Candidate:

  • A love of retail, it’s essential that you want to be in a customer facing environment as we are an experiential brand
  • Excellent customer service skills
  • Confident and effective communication and listening skills
  • Able to demonstrate pro-active selling ability
  • Highly motivated to achieve personal KPI’s and contribute towards Boutique objectives
  • Able to work effectively in a team
  • Reliable, honest and flexible
  • Positive and friendly attitude as well as consistent ability to operate at your best 

What we offer you!*

  • Generous staff discount to use on all your favourite L’Occitane Group products (L’Occitane, Erborian, Elemis)!
  • Training Product Allocation every month!
  • Generous holiday allowance, increasing with length of service
  • Excellent Maternity and Paternity policy
  • Extra day holiday if you get married
  • Pension scheme
  • My L’Occitane Rewards: Discount/Cashback on high street retailers
  • GymFlex, Cycle to Work, SmartTech, Childcare Vouchers
  • Bonus Structure
  • Much, much more!

*Some benefit eligibility is based on length of service


Apply using link below: