Seasonal Temporary Vacancies.

Customer Service Job Summary

The customer service representative will be responsible for answering calls, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry that crosses your desk.

Customer Service Job Duties and Responsibilities

• Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner
• Able to up-sell and cross-sell
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team targets, goals, and quotas
• Aim for customer resolution and return
• Record, organize and file customer interactions and profile/account changes

Customer Service Job Requirements and Qualifications

• Previous experience in customer support, client services, sales, or a related field
• Excellent at communicating over the phone and handling phone systems
• Basic computer skills and experience with tracking and recording call information, filing documents or updating customer profiles/accounts
• Able to concentrate on multiple problems at once
• Excellent time management and prioritization skills
• Works well as part of a team
• Ability to answer the phone, listen actively, relay information, and type basic information simultaneously
• Customer-focused for positive customer experience and resolution
• Weekly hours may vary so flexibility is required.

To apply please email a CV to: DeskBSC@emlpayments.com (For the attention of Maja)  or alternatively hand CV into Customer Services.